The booking of nights at the hotel using this websites implies the user’s adherence to and acceptance of each and every general condition expressed herein.

By agreeing to the following clauses, you, the user, declare and accept:

1. You are of legal age and sufficient legal capacity to make the booking, and you declare that you understand and comprehend all of the terms and conditions found on the website.
2. The data provided when making the booking online is true, complete and concise.
3. Only the pages that figure within the site map constitute the website.
4. Access to this website is the responsibility of the user.
5. When the booking is completed, you will be provided with an electronic confirmation document that you may access at any time.
6. You confirm the booking, in other words, the dates indicated, the number of rooms, the number of people and the hotel chosen.
7. The conditions and price of the booking are those that are determined expressly in the rate terms and conditions and included on the page on which you are making the booking.
8. With regards to the relationship with the portal, this portal offers you the chance to book rooms at the chosen hotel via its website but it does not offer any kind of hotel service.
9. Your card details are collected for the purpose of guaranteeing the booking. Payment of the booking will be made in the chosen hotel. Only in the event of cancellations or no-shows will the booking be cancelled and the corresponding fee stated in the rate terms and conditions be charged.
10. Offers will only be valid for the time they remain accessible to users of the service.

Rates

The rates shown are retail prices with I.G.I. (General Indirect Tax, 4.5%) included.

The rate includes: The rate is the price per night, depending on the type of room and board plan selected, with the exception of hotels in which the inclusion of other services are specifically indicated. Half board includes breakfast and dinner, drinks not included.

The rate does not include: any service that is not specified or extras such as transfers, tips, telephone calls, laundry services, mini-bar services, parking, etc.

Check-in and check-out: As a general rule and unless expressly agreed otherwise with the establishment, rooms may be used from 3 p.m. on the day of check-in and must be vacated by 12 noon on the day of check-out.

Payment of the reservation: The amount of the reservation will not be charged to the credit card (payment must be made directly at the hotel) except with non-refundable rates or if otherwise indicated in the rate conditions indicated in the booking process. In case of no show, 100% of the total amount of the reservation will be charged.

Passports and Visas

All travellers (including children), without exception, must carry their corresponding personal and family documentation, whether it is their passport or ID document, according to current legislation. Travellers will be responsible for these when travelling and they will also be responsible for obtaining visas, passports, vaccination certificates, etc.

Minors under 18 years old must have written permission signed by their parents or guardians as this may be requested by any authority. If a visa is not granted by an authority due to reasons attributable to the user, or if the user is denied entry to the country due to lacking the required documentation, or if said documentation has expired, or if the user has not brought said documentation, the hotel is not liable for these acts: the user is responsible for any costs that may arise, with the terms and conditions established for no-shows being applicable in these circumstances.